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Restaurant Employee Scheduling - Use Tools For Faster Labor Scheduling

Although employee work schedules sometimes appear simple to create, building a "good" labor schedule is extremely difficult using traditional methods such as Microsoft Excel or pen-and-paper. Managers must build a schedule so that qualified employees are available to meet the forecasted demand for service or goods. And a good schedule accurately reflects projected sales for the upcoming week or month, while providing adequate work hours for employees.

Staff Schedules Take Time to Create

The employee schedule informs employees when to arrive at work, and in some cases, when to leave. In other cases, employees are "cut" from the schedule based on demand (or volume) at the business. In almost every case, the labor schedule is created by management staff in the back-office or at home after hours - a point of discontent for managers who must work longer hours and weekend hours to build staff schedules. The steps to create a labor schedule reads like a long list of tasks, occupying several hours of management time each week:

1. First review the manager's daily log book and estimate or forecast upcoming sales and the demand for labor.
2. Next check the employee request log and availability sheets as well as individual work preferences while remembering which employees are minors or restricted in working.
3. Look-up required employee certifications; for example, ABC licenses are required to serve alcohol at a restaurant.
4. Identify trustworthy and experienced personnel to open or close the restaurant, bar, or club.
5. Try to fairly distribute shifts while meeting employee minimum hour works, but do not exceed a maximum number of hours.
6. Make sure that employees are not likely to receive overtime if someone fails to show up.
7. Identify convenient times to provide break and meal periods for staff members who are required to receive breaks.
8. Calculate the likely cost of payroll, being mindful of budgetary constraints - if the cost is too high, start over at Step 1!

Juggling all of these factors to create a good schedule for the workforce is a complicated task that can consume more than ten-percent of a manager's time throughout the week. In many cases, especially in owner-operator businesses, this schedule is posted late in the week for the upcoming week. Posting the schedule late causes problems with employees and creates higher turnover and reduces tenure at the business - reducing overall profits!

The final version of the labor schedule, which the manager has likely spent hours creating, may be bulk-emailed out to the employees (if the manager used a tool such as Microsoft Excel and a schedule template to build the schedule), or more commonly, printed and posted on a wall in the back of the business (inside the management office, store room, or kitchen).

Example: At a nightclub, management juggles the work preferences and needs of more than ninety individuals including bartenders, servers (waiters and waitresses), cooks, dancers, security, disc jockeys, paid performers and management staff. After the business closes on Thursday night, the manager spends three hours building the schedule and trying to meet every employee's needs - as well as the business's needs. There is always some give-and-take when building a schedule, and after finishing the schedule, it is posted on a wall in the management office so that employees know when to work. A second copy of the schedule is saved in a folder for later comparison with the employee clock-in and clock-out times to identify schedule irregularities or areas of improvement.

Theoretical Labor Schedules are Important for Staff

This posted work schedule is the "theoretical labor schedule" - it is the necessary labor needed to operate the business and meet expected customer demand. The posted work schedule will change throughout the week as employees fail to show up, swap shifts with other staff members, arrive early or late, or business requirements change and employees are cut or added to the schedule. If labor cost estimates (payroll estimates) are included, then the theoretical work schedule is commonly called a labor proforma. The posted schedule should be saved and archived (as it was first created by management) for later comparison to worked hours, and for issues arriving from Labor & Industries audits, availability conflicts, labor disputes, or even lawsuits.

Example: If the manager of the nightclub, from the previous example, receives $60,000 per year in salary, the schedule process at this nightclub costs more than $90 per week, $360 per month, and $4,320 per year - just to make an employee schedule! With a labor scheduling tool, building a schedule could cost less than $8 per week, $32 per month, and $382 per year. Using an employee scheduling software program creates an extra $3,936 in profit - every year!

Article Source: http://impactdns.com

TimeForge is a leading provider of powerful and simple-to-use staff scheduling and online labor management software for the restaurant, food-service, retail, and hospitality industries. TimeForge software is used by owners and operators around the globe to reduce turnover, improve retention, and increase profits. Read more about TimeForge and restaurant employee scheduling.

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